These General TERMS OF USE apply, without restriction or reservation, to any purchase of distributed remote products:

as proposed by holding FRANCE registered in the Nanterre Register of Trade and Companies under the number 811 190 560 00029 and whose head office is 31 Gerhard Street 92800 Puteaux, to professional or non-professional customers (“Customers or Customer”) on the website (“The Seller”).

The main features of the products are presented on the www.thebamboofamily.comwebsite.

The customer is required to read it before any ordering is taken. Choosing and purchasing a product is the customer’s sole responsibility.

These CGVs are accessible at any time on the website and will prevail over any other document.

Any product order made on the Site carries the customer’s full acceptance of the CGVs. THE GVCs are applicable from 01/06/2020. Previous terms and conditions of sale are cancelled and replaced by this one. The CGVs can be modified at any time by holding France.

Unless there is evidence to the contrary, the data stored in the Seller’s computer system is evidence of all transactions with the Customer.

Tariffs or other local taxes or import duties or state taxes may be payable. They will be in charge and are the sole responsibility of the Customer.


The products are provided at the current rates listed on the www.thebamboofamily.comwebsite, when the seller registers the order.

Prices are expressed in Euros and HT (excluding taxes).

VAT is not applicable according to ARTICLE 293 B of the CGI.

The rates take into account any reductions that would be granted by the Seller on the website.

These prices do not include delivery costs. The applicable delivery fee will be based after information from the customer’s delivery address.

These rates are firm and not reviewable during their validity period, but the Seller reserves the right, outside the validity period, to change the prices at any time.

The payment requested from the Customer is the total amount of the purchase, including these fees.


The products offered on the site are valid within the limits of available stocks. If an unavailable product is ordered, the Seller will notify the Customer as soon as possible by email. Holding FRANCE undertakes to cancel the order and refund the customer within a maximum of fourteen working days.


It is up to the Customer to select on the website the product he wishes to order, according to the following terms:

Registration process on

Read the terms and conditions of sale and accept them without reservation by checking the box “I have read and I accept the terms and conditions.”

The sale will only be considered valid after payment of the full price. It is up to the Customer to verify the accuracy of the order and immediately report any errors.

Any order placed on the site is the formation of a remote contract between the Customer and the Seller.

The customers consent to receive an invitation to review their product.

The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute over the payment of a previous order.


The price is paid by secure payment, according to the following terms: payment by credit card.

The price is payable in cash by the Customer, in full on the day the order is placed.

Payment data is exchanged in encrypted mode using the protocol defined by the Authorized Payment Provider for banking transactions on the www.thebamboofamily.comwebsite.

Payments made by the Customer will only be considered final after the seller has received the money due.

The Seller will not be required to supply the Products ordered by the Customer if the Customer does not pay the full price under the above conditions.


Products ordered by the Customer will be provided in accordable to:

Delivery of the ordered product is made at the delivery address informed by the customer.

The product is delivered in the Customer’s mailbox, on the sidewalk in front of a detached dwelling or at the foot of the building, except for any delivery on the floor.

The delivery method allows you to track the delivery of the order via an e-mail tracking number at the time of order shipping.

Delivery times are indicated in the summary of the request prior to the customer’s validation of the order as well as in the confirmation email.

Delivery times begin to run after the Customer receives the confirmation email issued by holding FRANCE, which undertakes to process and deliver the order within a maximum of 15 days from the day after the order is validated.


The Customer has a right of withdrawal that he can exercise without having to justify his decision and without penalties within fourteen days of receiving the Product by the Customer.

The Client informs holding FRANCE of wanting to exercise its right of withdrawal by sending him before the expiry of the withdrawal period, by email, his statement expressing his willingness to retract.

HOLDING France will be required to reimburse the Customer for all the sums paid, i.e. the main price of the order and the delivery costs of the Product, subject to the following condition: the product is returned new, unuse and in its original packaging, accompanied by all the accessories and its user manual.

The refund of the Customer will take place without undue delay and, at the latest, fourteen days from the day holding FRANCE will be informed of the Client’s decision to retract. The refund will be made using the same payment method used by the Customer for the initial transaction. HOLDIING France reserves the right to defer reimbursement until the first of the two dates between the receipt of the Product subject to withdrawal or the customer’s supply of proof of shipment of the Product.

The direct costs of returning the Product subject to withdrawal remain at the Customer’s expense.


Under Law 78-17 of January 6, 1978, it is recalled that the personal data that is requested from the Customer is necessary for the processing of his order and the establishment of invoices, among other things.

This data can be shared with any partners of the Seller responsible for the execution, processing, management and payment of orders.

In accordance with current national and European regulations, the Client has a permanent right of access, modification, rectification and opposition to the information concerning him.

This right may be exercised according to the terms described in the “legal references” section of the www.thebamboofamily.comwebsite.


The content of the site is owned by the Seller and its partners and is protected by French and international intellectual property laws.

Any full or partial reproduction of this content is strictly prohibited and is likely to constitute a crime of counterfeiting.


These CGVs and the resulting transactions are governed and subject to French law.

These CGVs are written in French. In the event that they are translated into one or more foreign languages, only the French text would be authentic in the event of a dispute.


For any complaint, please contact customer service at the Seller’s postal address on the legal notices.

The Client is informed that in any event, he can resort to conventional mediation, to existing sectoral mediation bodies or to any alternative method of dispute resolution (conciliation, for example) in the event of a challenge.

In accordance with Article L. 152-1 of the Consumer Code, you can use the MEDICYS mediation service free of charge, which we report:

or by mail: Concord – 73, Boulevard de Clichy – 75009 Paris

All disputes to which the purchase and sale transactions concluded under these CGVs and which would not have been the subject of an amicable settlement between the Seller or by mediation, will be submitted to the competent courts under the conditions of common law.


The nullity of an article of these CGVs, or the nullity of a paragraph, paragraph or sentence of one of the articles of these CGVs cannot result in the nullity of the article concerned in full, or even the nullity of the CGVs in their entirety.